Privacy Policy

This Privacy Policy (the “Policy”) describes the policies and procedures of Emily Glassford Holistic Health, LLC (the “Company”, “we”, “us”, or “our”) and www.emilyglassford.com (together with any related components, sub-pages, pop-ups, tabs, or forms, the “Website”).

By using the Website, you agree to the terms of this Policy. If you do not agree, please discontinue use immediately. The Website and any information shared in any form, including e-books, guides, worksheets, forms, blog posts, social media posts, webinars, live workshops, video trainings, programs, services, offerings, or products (collectively, “Content, Programs, Services, Offerings, and/or Products”) are owned by the Company.

This Policy outlines how we collect, use, maintain, and disclose information you provide when using our Website or accessing any of our services.

Information We Collect About You

Personal Information We Collect

When you use our Website or access Content, Programs, Services, Offerings, and/or Products, we may collect certain personal information to provide a positive and beneficial experience. “Personal Information” is information that is identifiable to you as an individual and may include, without limitation:

  • First and last name

  • Email address

  • Phone number

  • Payment information

  • Physical address (if provided)

  • Date of birth

  • Social media handles

  • Site behavior and usage information

You provide this information voluntarily when you interact with the Website, sign up for our email list, download or purchase Content, Programs, Services, Offerings, and/or Products, or otherwise contact us.

Personal Information Collected by Third Parties

We use third-party applications to enhance services and facilitate operations, including hosting, payment processing, scheduling, and communication. The following Third Party Applications may collect and process Personal Information:

  • Stripe

  • Google Workspace (Gmail, Google Calendar, Google Meet)

  • Zoom

  • Canva

  • NutriQ

  • Squarespace

  • Practice Better

  • LinkedIn

You may be asked to provide Personal Information directly to these Third Party Applications. By using the Website, you acknowledge that these third parties have their own privacy policies, and you agree to provide information voluntarily. Upon request, we will use reasonable efforts to request that third parties delete any information you have provided.

Non-Personally Identifiable Data

We automatically collect certain information that is not personally identifiable (“Non-Personally Identifiable Data”) to improve the Website and troubleshoot issues. This may include:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and resources accessed

  • Traffic data, logs, and site usage statistics

How We Collect Data Indirectly

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to enhance Website functionality, personalize user experience, and track website traffic. This may include:

  • Session cookies: temporarily stored during your visit

  • Persistent cookies: stored beyond your visit to retain preferences and site usage

  • Analytics cookies: collected via third-party analytics services such as Google Analytics

You may opt out of cookies by adjusting your browser settings, though some Website features may not function without cookies.

Social Media Pixels

The Website may use social media pixels (e.g., Facebook pixels) to tailor advertisements or measure engagement. Use of these pixels is subject to the policies of the respective social media platforms.

How We Use the Information We Collect

Personal Information and Non-Personally Identifiable Data may be used to:

  • Provide, deliver, and process Content, Programs, Services, Offerings, and/or Products you access, purchase, or view

  • Process payments and complete transactions

  • Communicate with you via email regarding updates, newsletters, tips, or service announcements

  • Respond to customer service inquiries

  • Personalize Website content, advertising, and social media experiences

  • Analyze and improve the Website, Content, Programs, Services, Offerings, and/or Products

  • Comply with legal obligations, enforce contracts, and protect our rights, property, or safety

Legal Bases for Processing Personal Information

We process Personal Information under the following grounds:

  • Contractual Necessity: Processing is required to fulfill agreements with you.

  • Consent: When you provide explicit consent, such as subscribing to email communications.

  • Legitimate Interests: Processing furthers business interests, including fraud prevention, marketing, and operational improvements.

  • Compliance: Necessary to meet legal obligations.

  • Vital Interests/Public Interest: Rare cases to protect health, safety, or public interest.

Sharing Your Personal Information

We do not sell your information. Personal Information may be shared with:

  • Employees, consultants, contractors, and affiliates for business operations

  • Third Party Applications for payments, communication, analytics, or hosting

  • Legal advisors, collection agencies, or law enforcement when required by law

  • Purchasers, successors, or transferees in the event of sale, transfer, or restructuring of the Company

  • Other parties with your consent

We are not responsible for third-party use of your information and recommend reviewing third-party privacy policies.

Retention of Personal Information

We retain Personal Information for as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal obligations

  • Resolve disputes

  • Collect fees owed

Afterward, some information may be retained in anonymized or aggregated form.

Security of Information

We implement reasonable technical and organizational measures to protect Personal Information, including password-protected networks. However, transmission over the Internet may not be completely secure, and email is not guaranteed secure. Employees and contractors are bound by confidentiality obligations. In the event of a data breach, we will notify affected parties within seven business days.

Minors’ Information

Our Website and services are not directed to individuals under 18. Children under 13 in the U.S., and under 16 in the EU, should not provide personal information. If we become aware of information collected from minors, we will delete it promptly.

California Privacy Rights

California residents have rights under the California Online Privacy Protection Act, CCPA, and CPRA, including the right to:

  • Request access, deletion, or correction of personal information

  • Opt out of sale of personal information

  • Submit a complaint regarding data use

Requests can be made by contacting us at the email address below.

GDPR (European Users)

If you are in the EU, UK, Liechtenstein, Norway, or Iceland, you have rights including:

  • Access and copy of your data

  • Rectification and correction

  • Portability of data

  • Erasure or restriction of processing

  • Objection to processing, including for marketing

  • Withdrawal of consent without affecting lawful processing prior to withdrawal

  • Right to lodge a complaint with a supervisory authority

CAN-SPAM Act Compliance

All emails comply with the CAN-SPAM Act. You may opt out via the unsubscribe link in emails or by contacting us at the email below.

Changes to this Policy

We reserve the right to update this Policy at any time. The most current version will be posted on the Website with the last updated date. Continued use of the Website constitutes acceptance of any changes.

Contact Information

For questions, requests, or concerns regarding this Policy or your personal information, please contact us at:

Email: emily@emilyglassford.com

We do not provide a physical address. All inquiries should be sent via email.